Shipping policy

1. Order Processing Times All orders are processed within [ 7-10 business days] (Monday–Friday, excluding UK bank holidays). Orders placed after [cut‑off time, e.g. 1:00 pm GMT] will be processed the next business day. If we experience a high volume of orders or delays with suppliers, shipping may be slightly delayed. In this case, you will be contacted by email to let you know. 2. Shipping Locations We currently ship to: [list countries/regions, e.g. United Kingdom, European Union, United States]. We do / do not ship to PO Boxes or Parcel Lockers (please specify clearly). If your address is outside our standard shipping zones, contact us at theshopbyyou@gmail.com and we will see if we can arrange a custom shipment. 3. Shipping Options & Delivery Times United Kingdom Standard Shipping: [7-10 business days] — FREE International Shipping [7-15 bussiness days] -FREE Delivery times are estimates and may vary due to customs, carrier delays, or factors outside our control. 4. Shipping Costs Shipping costs are calculated at checkout based on destination, weight, and shipping method. Any free shipping thresholds and promotions will be clearly shown on the product and cart pages. For international orders, customs duties, taxes, and import fees may be charged by your local customs office. These charges are the customer’s responsibility. 5. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with a tracking number (when available). Tracking information may take 24–48 hours to update after dispatch. If you have not received tracking details within [4] days of your order, contact us at theshopbyyou@gmail.com with your order number. 6. Local Delivery / Collection (Optional) If you offer this, keep it; if not, delete this section. We offer local delivery / local pickup in [your area]. Local delivery is available for postcodes EH with a fee of FREE . For local pickup, you’ll receive an email when your order is ready, with instructions and pickup times for [your pickup address]. 7. Wrong Address, Failed Delivery & Lost Parcels Please double‑check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect or incomplete address, we can reship it to the correct address; additional shipping charges may apply. If your order appears lost in transit, contact us at theshopbyyou with your order number and we’ll open an investigation with the carrier. 8. Damaged Packages If you receive your order damaged, please contact us within [3 days] of delivery with: Your order number Photos of the packaging and the damaged item We will work with you to arrange a replacement, store credit, or refund according to our Returns Policy. 9. Returns, Exchanges & Cancellations For full details, please see our [link to your Returns/Refund Policy]. Some items may be non‑returnable for hygiene or customisation reasons (for example, personalised items). These exceptions will be clearly noted on the product page. 10. Contact If you have any questions about shipping or your order: Email: theshopbyyou@gmail.com Business hours: [ Mon–Fri, 9:00–17:00 GMT]